Evolving Situation

The COVID-19 (coronavirus) pandemic is an ever-evolving situation. Public policies and recommendations are changing sometimes multiple times a day. PromptCare is in regular contact with local and state health officials, and is making every effort to engage in the safest practices possible for our patients and staff. Workflows in our clinic, and the availability of some services will likely continue to change as local impacts unfold.
Here is some important information about your visit and some of the measures we currently have in place.

Pre-Screening, Precautions and PPE

All individuals age 24 months and older are required to wear a mask or face covering that covers their mouth and nose while inside our facility. Those who are unable to wear a mask for any reason, including injury, disability, or being less than 24 months must be pre-screened. Call 785-838-1510 for screening and instructions.
All individuals enter our facility will have a temperature screening conducted. Any individual experiencing a fever or other signs of COVID-like symptoms will be required to exit the building immediately and undergo pre-screening to determine if and how they should return to the clinic.
All patients experiencing upper or lower respiratory symptoms and/or fevers must call 785-838-1510 for screening prior to coming to the clinic. Some examples of these symptoms are cough, shortness of breath, chest pain, sore throat, nasal congestion or drainage, ear pain, loss of taste or smell, headache, body aches, fatigue or chills. We are also pre-screening patients with abdominal symptoms, such as nausea, vomiting or diarrhea. This allows our staff to isolate high risk patients and determine what level of protective equipment is needed prior to entering an exam room. Pre-screening is required for anyone experiencing any of these symptoms, regardless of your concerns about COVID-19. Patients experiencing these symptoms, who present to the clinic without being pre-screened with be asked to exit the building immediately, and return to the clinic only after they have completed pre-screening.
Pre-screened patients who present to the clinic with a recent history of fevers or potential respiratory illnesses must put on a fresh mask at the clinic entrance and wear it throughout their visit. They must also perform hand hygiene immediately after putting the mask on. If available, they will be brought to an exam room designated for respiratory patients to complete their registration process away from others. If a designated respiratory room is not available, the patient will be asked to complete their registration paperwork outside, in their vehicle, or in another area away from other patients. If there is any wait time, the patient will be asked to wait in their vehicle until a designated respiratory room is available for them to enter. This may result in differing wait times for patients with different kinds of visit reasons.
We encourage patients to complete the registration and health history forms found in the Registration tab prior to coming to the office. This will help to reduce your wait time in the clinic. Any patient who would prefer to wait in their vehicle may do so. During rare periods of longer wait times, patients may be required to vehicles in order to allow for social distancing in our lobby.


In order to minimize exposure and increase social distancing, any visitors or companions who are not needed to facilitate the visit, such as a child's parent or a patient's caregiver, will be asked to wait in their vehicle or return when the patient's visit is over. Please avoid bringing people with you who are not being treated, such as friends, family members, neighbors or additional children.

Added Cleaning Procedures

Our staff has stepped up the cleaning of high touch surfaces, such as counters, exam tables, handles, chairs and medical equipment with a disinfectant cleaning solution.

COVID-19 Testing & Quarantines

PromptCare has limited access to provide testing for COVID-19 at this time. Turnaround times for COVID-19 test results to report from the laboratories are unpredictable and vary widely based on testing volume. It takes anywhere from 4-14 days for our clinic to receive your COVID-19 test results. Negative test results do not alleviate the need for exposed or symptomatic individuals to isolate or quarantine. Curbside visits may be utilized in some situations. Curbside visits are a very limited visit for testing purposes only, and are only available to those who have been treated as patients in our urgent care in the last year. Call 785-838-1510 to inquire about a curbside consult.
Patients who have had a known exposure or concerns about COVID-19 should self-isolate and call their primary care provider for advice and testing options. If you do not have a primary care provider, contact your local health department. Douglas County residents can call the health department at 786-856-4343 for COVID-19 information and screening. Please do not enter our lobby if you have COVID-like symptoms or you suspect you have COVID-19, as you could expose others. Kansas University students and staff are encouraged to contact Watkins Health Center for COVID-19 information and screening. If you are currently under quarantine due to travel or COVID-19 exposure, please do not enter our lobby, even for non-COVID related services, until you have completed your quarantine time.

Some Services Suspended due to COVID-19

Based on the CDC's recommendation to avoid procedures that could increase the aerosolization of secretions, PromptCare and Lawrence Occupational Health will not be performing any Pulmonary Functions Testing (Spirometry) until further notice. Donors who arrive for Drug and/or Breath Alcohol Testing will be screened for fever and respiratory symptoms, and must be symptom free to be checked in for testing. On-site services provided away from the clinic have been suspended at this time. Preventive and occupational health visits may be delayed based on symptoms, exposure or travel history, and provider availability. Nebulized breathing treatments have been found to aerosolize secretions. Breathing treatments will NOT be performed on patients unless the physician has no concerns about COVID-19. Patients with any risk factors for COVID-19, who are ill enough to require breathing treatments should be treated in their local emergency room.

Reliable Information Sources

We always encourage our patients to rely on only reputable sources of health information. Below, you will find links to the CDC, the Kansas Department of Health and Environment and the Lawrence Douglas County Health Department.