Evolving Situation

The COVID-19 (coronavirus) pandemic is an ever-evolving situation. Public policies and recommendations are changing sometimes multiple times a day. PromptCare is in regular contact with local and state health officials, and is making every effort to engage in the safest practices possible for our patients and staff. Workflows in our clinic, and the availability of some services will likely continue to change as local impacts unfold.
Here is some important information about your visit and some of the measures we currently have in place.

COVID-19 Testing, Isolation Precautions and PPE

All patients experiencing upper or lower respiratory symptoms and/or fevers must call 785-838-1510 for screening prior to entering the building. Some examples of these symptoms are cough, shortness of breath, chest pain, sore throat, nasal congestion or drainage, ear pain, loss of taste or smell, headache, body aches, fatigue or chills. We are also pre-screening patients with abdominal symptoms, such as nausea, vomiting or diarrhea. This allows our staff to isolate high risk patients and determine what level of protective equipment is needed prior to entering an exam room.

Patients who have had a known exposure or concerns about COVID-19 should self-isolate and call their primary care provider or the Kansas Department of Health and Environment at 866-534-3463. Please do not enter our building if you suspect you have COVID-19, as you could expose others. If you are currently under quarantine due to travel or COVID-19 exposure, please do not enter our building, even for non-COVID related services, until you have completed your quarantine time.

PromptCare has access to a limited volume of on-site testing for COVID-19 at this time, and can provide curbside consults for current patients. We are able to arrange for COVID-19 testing for those who meet testing criteria. Curbside visits are a very limited visit for testing purposes only, and are only available to those who have been treated as patients in our urgent care in the last year. Call 785-838-1510 to inquire about a curbside consult.

PromptCare does not have the level of isolation facilities or personal protective equipment (PPE) available to meet the ideal standard for the care of actual or potential COVID-19 patients. However, we are taking steps to attempt to mitigate the risks to staff and other patients, in the case that a patient with COVID-19 does enter our office.

Pre-screened patients who present to the clinic with a recent history of fevers or potential respiratory illnesses must put on a mask at the clinic entrance and wear it throughout their visit. They must also perform hand hygiene immediately after putting the mask on. If available, they will be brought to an exam room designated for respiratory patients to complete their registration process away from others. If a designated respiratory room is not available, the patient will be asked to complete their registration paperwork outside, in their vehicle, or in another area away from other patients. If there is any wait time, the patient will be asked to wait in their vehicle until a designated respiratory room is available for them to enter. This may result in differing wait times for patients with different kinds of visit reasons.
We encourage patients to complete the registration and health history forms found in the Registration tab prior to coming to the office. This will help to reduce your wait time in the clinic.


In order to minimize exposure and increase social distancing, any visitors or companions who are not needed to facilitate the visit, such as a child's parent or a patient's caregiver, will be asked to wait in their vehicle or return when the patient's visit is over. Please avoid bringing people with you who are not being treated, such as friends, family members, neighbors or additional children.

Added Cleaning Procedures

Our staff has stepped up the cleaning of high touch surfaces, such as counters, exam tables, handles, chairs and medical equipment with a disinfectant cleaning solution.

Some Services Suspended due to COVID-19

Based on the CDC's recommendation to avoid procedures that could increase the aerosolization of secretions, PromptCare and Lawrence Occupational Health will not be performing any Pulmonary Functions Testing (Spirometry) until further notice. Donors who arrive for Breath Alcohol Testing will be screened for fever and respiratory symptoms, and must be symptom free to be checked in for breath testing. Nebulized breathing treatments have been found to aerosolize secretions. Breathing treatments will NOT be performed on patients unless the physician has no concerns about COVID-19. Patients with any risk factors for COVID-19, who are ill enough to require breathing treatments should be treated in their local emergency room.

Reliable Information Sources

We always encourage our patients to rely on only reputable sources of health information. Below, you will find links to the CDC, the Kansas Department of Health and Environment and the Lawrence Douglas County Health Department.